Shipping & Returns

Shipping Options for Australian Residents

Shipping Costs

Flat rate within Australia. less than 12 bottles or large format equivalent / $20

12+ bottles / FREE Standard shipping is sent via Fastway Couriers or Australia Post.  Please note that deliveries are to Australian addresses only. Contact us for international orders.

Magnums (equivalent of 2 bottles), Double Magnums (equivalent of 4 bottles) and Imperials (equivalent of 8 bottles) for the purpose of shipping. So one imperial is the equivalent of 1 X 8 Standard 750ml bottles for shipping calculations.

Wine is typically dispatched from the Barossa on Monday's, or Tuesday where Monday is a declared public holiday in South Australia.

Orders to metropolitan addresses are typically delivered 3-5 business days after dispatch. Orders to regional addresses are typically delivered 5-9 business days after dispatch.

A person over 18 years with valid identification must be at the delivery location to sign for and receive the order.

If no-one is at the delivery address, or if there is no-one aged 18 or over, an attempted delivery notice will be left at the delivery address with appropriate instructions.

To ensure the quality of our wines, we do not dispatch orders during periods of extreme heat. Please be aware shipping delays may occur in such circumstances.

Shipping Options for International Orders and Deliveries

We can provide international shipping via Get Freighted. This service includes door to door delivery. Charges for both delivery and applicable taxes are payable by you. We will contact you to discuss the estimated shipping charges before dispatch of wine. 

Refunds and Returns

If in the event your purchase is faulty, damaged or does not match the items ordered we will gladly refund you the price of your purchase including delivery charges or exchange the product upon presentation of your proof of purchase, again incurring the delivery or return charges as specified.

If you wish to return wine not to your taste, we would be happy to refund in full any bottles returned to us (if we are satisfied they have been stored and handled correctly) with a deduction made for our initial freight and insurance fee. This will vary dependant on your location. Please note we are unable to process refunds until the wines are received in good condition although most refunds will be processed within 24 hours of receipt of goods. Please email us with any returns queries and we can advise the correct course of action based on the relevant issue.

In the circumstance of a refund for changing your mind, the goods will be refunded on return and the delivery charges will be deducted from the refund to the customer.

To arrange a refund or return please contact us directly on cellar@hayesfamilywines.com as soon as you identify the problem and allow up to 10 business days to process your refund or exchange.